Privacy Policy

01Introduction

Pattern Lab India (“Pattern Lab”, “we”, “us”, “our”) respects the privacy of individuals and businesses that visit our website, communicate with us, submit apparel-development enquiries, upload Tech Packs or other files, purchase or engage our services, or otherwise interact with us.

This Privacy Policy explains how we may collect, use, process, store, disclose, transfer, protect and otherwise handle personal data and other information in connection with our website, digital platforms, communications and services.

Pattern Lab India is operated by:

Legal Entity: Sourabh N, sole proprietor, trading as ATI Global (Pattern Lab India is a brand of ATI Global)

Registered Office: No. 4/16, N N Garden 5th Lane, Old Washermenpet, Chennai – 600021, Tamil Nadu, India

Email: hello@patternlabindia.com

Website: https://patternlabindia.com

This Privacy Policy should be read together with our Terms & Conditions, Cookie Policy, Payment, Cancellation & Refund Policy, and any project-specific agreement, quotation, statement of work, non-disclosure agreement or other contractual document applicable to a particular engagement.

02Scope

This Privacy Policy applies to information collected through:

• Pattern Lab India’s website
• Contact forms
• Send Your Tech Pack forms
• Project-initiation forms
• File uploads
• Email communications
• WhatsApp communications where used for business purposes
• Telephone communications
• Video meetings
• Project-development communications
• Payment interactions
• Customer-support communications
• Marketing communications
• Analytics and website technologies
• Physical documents subsequently digitised where applicable
• and other interactions relating to Pattern Lab’s services.

03Information We May Collect

Depending on how you interact with Pattern Lab, we may collect the following categories of information.

3.1 Identity Information

• Name
• Job title
• Role
• Company or brand name
• Business type
• Country
• City
• and other identification information voluntarily provided.

3.2 Contact Information

• Email address
• Telephone number
• WhatsApp number
• Business address
• Website
• Social-media or brand-page information
• and preferred communication method.

3.3 Project Information

We may collect information relating to apparel-development projects, including:

• Garment category
• Garment type
• Style name
• Style number
• Base size
• Size range
• Fit requirement
• Target market
• Fabric information
• Construction information
• Sample requirement
• Grading requirement
• Marker requirement
• Digitisation requirement
• Target dates
• Planned quantities
• Development comments
• and other technical project information.

3.4 Uploaded Files

Customers may submit or transmit files including:

• Tech Packs
• Measurement charts
• Technical flats
• Sketches
• Reference images
• Garment photographs
• Existing pattern files
• Pattern photographs
• Fit photographs
• Fit comments
• Fabric specifications
• Construction information
• Artwork-placement information
• Embroidery information
• Labels
• Trim information
• Sample information
• and other product-development documents.

These materials may contain commercially confidential or proprietary information.

3.5 Payment and Transaction Information

Where payment is made through the website, we may receive information such as:

• Payment status
• Transaction reference
• Amount
• Currency
• Invoice information
• Billing information
• Tax information
• Payment method category
• Refund status
• and information required for accounting and reconciliation.

Payment-card credentials may be processed directly by an authorised payment service provider.

Pattern Lab should not intentionally store complete card numbers, CVV values or other restricted card credentials unless expressly permitted and implemented in accordance with applicable payment-security requirements.

3.6 Technical and Usage Information

We may automatically receive information such as:

• IP address
• Browser type
• Device type
• Operating system
• Language
• Referring URL
• Pages viewed
• Time spent
• Clicks
• Form interactions
• Approximate location derived from technical information
• Session information
• Cookie identifiers
• Campaign information
• UTM parameters
• and other website diagnostic information.

3.7 Communications

We may retain communications sent through:

• Email
• Website forms
• WhatsApp
• Telephone follow-up records
• Meeting notes
• Fit comments
• Project approvals
• Support requests
• and other business correspondence.

04How We Collect Information

Information may be collected:

• Directly from you
• From your company or authorised representative
• Through website forms
• Through uploaded files
• Through payment providers
• Through analytics and cookies
• Through communications with Pattern Lab
• Through project-development activities
• Through publicly available business information where lawfully used
• or from service providers acting on our behalf.

05Purposes for Which Information May Be Used

We may process information for purposes including:

• Responding to enquiries
• Reviewing Tech Packs
• Assessing apparel-development requirements
• Creating enquiry references
• Providing quotations
• Determining technical scope
• Providing pattern-development services
• Providing sample-development services
• Providing fit and pattern-correction services
• Providing grading services
• Providing marker-planning services
• Providing digitisation services
• Providing technical apparel-development services
• Managing projects
• Communicating project status
• Requesting missing information
• Processing payments
• Issuing invoices and receipts
• Providing refunds where applicable
• Maintaining accounting records
• Preventing fraud
• Protecting our systems
• Managing website security
• Providing customer support
• Improving our services
• Conducting analytics
• Measuring advertising performance
• Maintaining records
• Complying with legal and regulatory obligations
• Resolving disputes
• Enforcing contractual rights
• and protecting Pattern Lab, its customers and other persons.

Where permitted and appropriately consented to, we may also use contact information to send technical updates, educational material, service information or marketing communications.

06Consent and Other Lawful Processing

Where applicable law requires consent, Pattern Lab will seek consent through an appropriate notice or affirmative action.

Consent for receiving marketing communications should be separate from consent required to process a project enquiry.

You may withdraw consent where applicable, subject to legal, contractual and technical limitations and any processing that is otherwise permitted by applicable law.

Withdrawal of consent does not necessarily require deletion of information that Pattern Lab is legally required or otherwise permitted to retain.

07Project Files and Confidential Information

Pattern Lab recognises that apparel-development files may contain valuable commercial information.

This may include:

• Unreleased designs
• Garment patterns
• Measurement charts
• Size charts
• Tech Packs
• Product-development concepts
• Fit information
• Fabric information
• Construction methods
• Product photographs
• Artwork
• Brand information
• Pricing information
• and other confidential material.

Pattern Lab intends to use customer-submitted project files for purposes connected with reviewing, administering and performing the relevant enquiry or project, subject to applicable contractual terms.

Submission of files does not by itself grant Pattern Lab ownership of the customer’s intellectual property.

Intellectual-property ownership and licence terms may be further governed by the Terms & Conditions, Intellectual Property & Confidentiality Policy, quotation, statement of work, NDA or project agreement.

08File Access

Access to customer project files should be limited to persons who reasonably require access for purposes including:

• Technical review
• Pattern development
• Sample development
• Fit review
• Grading
• Marker planning
• Digitisation
• Project management
• Commercial administration
• IT administration
• Legal compliance
• or other legitimate project purposes.

Where external contractors or service providers require access, appropriate confidentiality and contractual protections should be used where reasonably required.

09Service Providers

Pattern Lab may use third-party service providers for functions such as:

• Website hosting
• Cloud storage
• Email
• CRM
• Analytics
• Advertising
• Payment processing
• Accounting
• File transfer
• Cybersecurity
• Communication
• Customer support
• and other business operations.

Such providers may process information on Pattern Lab’s behalf or for their own permitted purposes, depending on the service.

Pattern Lab should select providers appropriate to the nature of information being processed and should implement contractual safeguards where required.

10Payment Providers

Online payments are processed by Razorpay Software Private Limited, an authorised third-party payment provider. Card, UPI and bank details are entered directly with Razorpay; Pattern Lab India does not see or store them.

Pattern Lab may receive transaction information necessary to:

• Confirm payment
• Associate payment with an enquiry
• Issue accounting documents
• Process permitted refunds
• Handle disputes
• and reconcile transactions.

Customers may also be subject to the payment provider’s own privacy policy and terms.

Pattern Lab does not control the independent processing practices of third-party payment providers.

11Cookies and Similar Technologies

Pattern Lab may use cookies and similar technologies for:

• Essential website operation
• Security
• Session management
• Form functionality
• Preference storage
• Analytics
• Performance measurement
• Advertising attribution
• and other purposes.

Non-essential cookies should be handled in accordance with applicable consent requirements.

Further information is provided in our Cookie Policy.

12Analytics

We may use analytics tools to understand:

• Website traffic
• Page performance
• Form completion
• Form abandonment
• Service interest
• Campaign performance
• Device usage
• and other aggregated or individual-level website interactions where permitted.

Analytics data helps Pattern Lab improve website performance and customer experience.

13Advertising and Attribution

Where advertising technologies are used, information may be processed to:

• Measure campaign performance
• Understand conversion paths
• Attribute enquiries to campaigns
• Create audiences where legally permitted
• Limit repeated advertisements
• and optimise advertising.

Where consent is required for advertising cookies or similar tracking, such technologies should not be activated until appropriate consent has been obtained.

14Marketing Communications

Where you have requested, consented to or otherwise lawfully receive marketing communications, Pattern Lab may send information about:

• Technical services
• Educational content
• Apparel-development insights
• Company updates
• New capabilities
• Events
• and relevant commercial communications.

You may unsubscribe from marketing communications using the mechanism provided.

Project, transaction, security and administrative communications are not necessarily marketing communications and may continue where required.

15Data Retention

Pattern Lab should retain information only for as long as reasonably required for:

• The purpose for which it was collected
• Project performance
• Customer relationship management
• Legal obligations
• Accounting
• Taxation
• Contract enforcement
• Dispute resolution
• Security
• Fraud prevention
• Backup
• and legitimate business-record purposes.

Different categories of information may have different retention periods.

Where information is no longer reasonably required and there is no legal or legitimate basis for retention, it should be deleted, anonymised or otherwise securely disposed of where practicable.

16Project File Retention

Project files may need longer retention than ordinary website enquiries because customers may later request:

• Pattern revisions
• Repeat styles
• Grading
• Marker development
• Reorders
• Digitisation
• or historical technical information.

The applicable project agreement may specify retention expectations.

Pattern Lab does not guarantee indefinite storage of customer files unless expressly agreed in writing.

Customers should maintain their own master copies and backups.

17Security

Pattern Lab intends to implement reasonable administrative, technical and organisational safeguards appropriate to the nature of information processed.

Measures may include, where appropriate:

• Access controls
• Authentication
• Secure hosting
• Encryption in transit
• Restricted file access
• Secure payment providers
• Backup
• Logging
• Malware protection
• Software updates
• Employee confidentiality obligations
• Vendor controls
• Incident response
• and secure deletion procedures.

No system is completely secure.

Pattern Lab cannot guarantee absolute security of information transmitted or stored electronically.

18Personal Data Breaches

If Pattern Lab becomes aware of a personal-data breach, it will assess and respond to the incident in accordance with applicable law and its internal incident-response procedures.

Where legally required, relevant authorities and affected individuals will be notified in the manner and within the timelines prescribed by applicable law.

19Cross-Border Processing

Because Pattern Lab may use international technology providers or support customers in different countries, information may be processed or stored outside the country from which it was submitted.

Where cross-border processing occurs, Pattern Lab will seek to handle such transfers in accordance with applicable law and any applicable governmental restrictions.

20International Users

If you access Pattern Lab from outside India, local privacy laws may provide additional rights.

Where a foreign privacy regime applies mandatorily to Pattern Lab’s activities, Pattern Lab will seek to comply with those requirements to the extent applicable.

The fact that a person can access the website from a particular country does not by itself mean that Pattern Lab has established a business presence in that jurisdiction.

21Data Subject / Data Principal Rights

Subject to applicable law, individuals may have rights concerning their personal data.

Depending on the applicable legal framework, these may include rights to:

• Request information about processing
• Request access
• Request correction
• Request completion or updating
• Request erasure where applicable
• Withdraw consent where processing is based on consent
• Raise grievances
• Nominate another individual where provided by applicable law
• and exercise other statutory rights.

Rights are subject to applicable legal exceptions.

22Request Verification

Before acting on certain privacy requests, Pattern Lab may reasonably verify:

• Identity
• Authority
• Account information
• Email ownership
• Company relationship
• or other information necessary to prevent unauthorised access or deletion.

23Children

Pattern Lab’s services are directed primarily to businesses, professionals, designers, manufacturers and other commercial users.

The website and technical-development services are not intended to solicit personal data directly from children.

Where applicable law imposes special requirements concerning children’s personal data, Pattern Lab will seek to comply with those requirements.

24Third-Party Links

The website may contain links to third-party websites, services or platforms.

Pattern Lab is not responsible for the privacy practices, security or content of independent third parties.

Users should review the relevant third-party policies.

25WhatsApp and External Communication Platforms

If you communicate with Pattern Lab using WhatsApp or another external platform, that platform may independently process information under its own terms and privacy practices.

Do not send highly sensitive information through a communication channel unless appropriate for the project and the security characteristics of that channel.

Pattern Lab may request that important technical files or approvals be transferred to a more structured project channel.

26Business Transfers

If Pattern Lab or the business operating it undergoes a merger, acquisition, restructuring, sale, transfer of business or assets, investment transaction or similar corporate event, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality requirements.

27Legal Disclosure

Pattern Lab may disclose information where reasonably necessary to:

• Comply with law
• Respond to lawful governmental or judicial requests
• Protect legal rights
• Enforce contracts
• Investigate fraud
• Protect security
• Respond to emergencies
• or establish, exercise or defend legal claims.

28Grievance / Privacy Contact

Privacy-related questions or requests may be submitted to:

Privacy / Grievance Contact: Sourabh N, Proprietor

Email: hello@patternlabindia.com

Address: No. 4/16, N N Garden 5th Lane, Old Washermenpet, Chennai – 600021, Tamil Nadu, India

29Changes to This Policy

Pattern Lab may update this Privacy Policy from time to time to reflect:

• Legal changes
• Regulatory requirements
• Technology changes
• New services
• New processors
• New business practices
• or operational changes.

The revised policy will display an updated effective or revision date.

Material changes may be communicated through additional notice where required.

30Contact

Questions about this Privacy Policy may be sent to:

Pattern Lab India

Sourabh N, sole proprietor, trading as ATI Global (Pattern Lab India is a brand of ATI Global)

No. 4/16, N N Garden 5th Lane, Old Washermenpet, Chennai – 600021, Tamil Nadu, India

hello@patternlabindia.com

+91 89396 67722